Effective Date: 01/11/2024
At Valley Stationery Complex, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with a product, our refund and return policy outlines the conditions under which you can return items and request a refund or exchange.
1. Eligibility for Returns
You may return or exchange an item if:
- It is unused and in its original condition with all packaging intact.
- It is returned within 7 days of purchase, along with the original receipt or proof of purchase.
- The product was damaged or defective at the time of delivery/purchase.
Non-Returnable Items:
- Customized, special-order, or personalized items.
- Perishable goods such as snacks or beverages (if applicable).
- Products that show signs of use, wear, or damage caused by the customer.
- Clearance or discounted items marked as “Final Sale.”
2. How to Initiate a Return or Exchange
- In-Store Purchases:
- Visit our store with the item and receipt.
- Our staff will inspect the product and assist with your return or exchange.
- Online Purchases (if applicable):
- Contact our customer service at [Insert Phone/Email].
- Provide order details and reason for the return.
- We will guide you on the return process, including where to send the product.
3. Refund Process
- Refund Method: Refunds will be processed via the original payment method (credit card, cash, etc.).
- Processing Time: Refunds will be initiated within 7 working days of receiving the returned product. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
- Shipping Costs: If the product was purchased online, shipping fees are non-refundable unless the item was damaged or defective upon delivery.
4. Exchanges
- In-Store Exchange: You can exchange eligible items for another product of equal or lesser value. If the new product is more expensive, you will need to pay the difference.
- Online Exchange: If exchanging via delivery, additional shipping charges may apply.
5. Damaged or Defective Items
If you receive a product that is damaged or defective, please notify us within 24 hours of purchase or delivery. We will arrange for a replacement or refund at no additional cost.
6. Cancellation Policy
- In-Store Orders: Orders can be canceled before leaving the store with no charge.
- Online Orders: You may cancel your order before it is shipped by contacting us. Once shipped, cancellation will not be possible, and you will need to follow the return process.
7. Contact Us for Assistance
If you have any questions or need assistance with returns, exchanges, or refunds, please contact us:
Valley Stationery Complex
Address: Opp. Boys High School, Shah Photostate Building, Sagam, Anantnag, J&K, 192202.
Phone: +918493975815
Email: contact@valleystationerycomplex.in